FAQs

 
  • You likely need a Virtual Assistant if you’re feeling overwhelmed with admin tasks, struggling to find time for planning and growth, or lacking work-life balance. Signs include spending too much time on scheduling, emails, and routine tasks, missing opportunities because you’re too busy, or feeling burnt out.

    But support doesn’t have to wait until you’re overwhelmed. Getting help early can prevent burnout and create space for growth. You can start with just a few hours a month, and increase support as your needs grow.

  • Virtual Tash can support you with a vast range of tasks, including but not limited to inbox and calendar management, admin, bookings, research, email marketing, website maintenance, social media, organising files, and even personal life admin.

    Here is an overview of How I Can Help, or see our Ultimate VA Delegation List to Free up your Time.

  • Our standard availability is 8:30 am - 5 pm (NZT) Monday to Friday.

    We observe all New Zealand public holidays and will be closed on those days.

  • Our services are designed as ongoing monthly support, giving you consistent help without the hassle of locking into a long-term contract. If you ever need to pause or stop support, we just require 30 days’ notice in writing.

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  • Monthly plans are invoiced in advance on the 1st of each month and are due within 7 days. Payments can be made via bank transfer, with details provided on your invoice.

  • Absolutely! You can increase your support at any time to match your changing needs. Just let us know, and we’ll adjust your package and invoicing accordingly to give you the extra help you need.

  • During our discovery call and onboarding process, we’ll chat about your communication and collaboration preferences - whether that’s email, WhatsApp, weekly or monthly virtual check-ins, or shared spaces like Trello, Asana, or Notion. I’ll work with you to find what suits you best, and we can always adjust or try different systems as we go.

  • We totally understand that things change. You can decrease or pause your support with 30 days’ written notice, giving you the flexibility to adjust your hours based on your current workload and priorities.

  • Monthly packages provide ongoing, dedicated support, so unused hours do not roll over to the next month. If you have a quieter month, I’ll check in regularly to help you make the most of your support. If unused hours become consistent, we can review and adjust your package to better suit your workload, keeping your support flexible and aligned with your needs.

  • Your privacy and confidentiality are a top priority. We work under a strict confidentiality agreement and handle all your information with care and professionalism. Sensitive data is securely stored and only used to support your business or personal needs.

    Security measures include:

    Passwords: Stored using password managers.

    File access: Your files are kept secure within organised, permission-based systems.

    Laptop access: We use a Norton VPN for added online security when working remotely.

    Authenticators: Two-factor authentication is used wherever possible to keep your accounts extra secure.

Have another question?

If you can't find what you're looking for in our frequently asked questions, our team is here to answer anything else you're curious about.

Email us at tash@virtualtash.co.nz

how can we help?

Virtual Tash Services are tailored to suit you & your business.

    • Inbox Management

    • Calendar & Schedule Management

    • Personal Assistance

    • Document Preparation, Creation & Editing including SOPs

    • Training Resources

    • Data Entry

    • Reporting

    • Meeting Management (including Agendas & Minutes)

    • Forms/Survey Creation and Implementation

    • Research & System Support

    • Hiring & Profile Support

    • Content Creation

    • Video Editing

    • Social Media Scheduling

    • Social Media Inbox Management & Customer Support

    • Email Marketing

    • Podcast Production Support

    • Engagement

    • Templates

    • Communication & Follow-ups

    • Client Onboarding & Experience

    • Scheduling & Meeting Coordination

    • Event Coordination & Support

    • Travel Coordination

    • Accountability

Can't find what you're looking for? While these are our core services, we’re always open to discussing specific needs you might have.
If you'd like to explore how we can assist you further, book a free discovery call. We’d love to chat and see how we can support you!